Shipping
Each order is fulfilled from our 20,000 sq. ft. warehouse located in Calgary, Alberta, Canada. Our warehouse team collaborates closely with our front office to guarantee precision, efficiency, and high-quality packaging. We carefully assemble all shipments in-house to provide you with the best possible experience from the moment you order your coffee gear.
Once your order has been shipped from our warehouse, you will receive tracking information via email. Should you request updates on delivery, you may contact the carrier directly. Our customer experience team is available to assist with any questions or concerns you may have at hello@eightouncecoffee.ca or 403-457-9844.
PLEASE NOTE: Our office hours are as follows
Customer Service Hours
Monday to Friday: 9am - 5pm (MT)
Office and Warehouse Hours
Monday to Friday: 9am - 5pm (MT)
Retail Shopping and Coffee Club Cafe Hours
Monday to Sunday: 9am - 5pm (MT)
Some holidays are subject to closures, please contact us to see if we will be open
Shipping Estimates
Orders over $75 (before taxes) within Canada will qualify for free shipping. For all orders under $75, we charge a flat rate of $10.
Orders over $100 (before taxes) to the Continental USA will qualify for free standard shipping. For all orders under $100, we charge a flat rate of $12 USD.
All other international orders will have shipping costs calculated live at checkout.
Shipping Methods
We collaborate with multiple carriers to both enhance efficiency and to provide more options for our customers. At checkout, our system will automatically determine the most cost-effective and expedited shipping rates.
Don't see shipping to your area or need to use a specific shipping method?
Send us an email at hello@eightouncecoffee.ca and we'll help you work out the best possible shipping option for what you need!
Standard Ground Shipping (Free Shipping) - Canada
| Province/Territory | Estimate |
|---|---|
| Alberta | 1-2 Business Days |
| British Columbia, Saskatchewan | 2-3 Business Days |
| Manitoba, Ontario, Quebec | 3-5 Business Days |
| Newfoundland and Labrador, Prince Edward Island, New Brunswick, Nova Scotia | 5-7 Business Days |
| Northwest Territory, Nunavut, Yukon | 7-10 Business Days |
PLEASE NOTE: Rural postal codes, PO boxes and addresses in the Territories may take longer and are handled exclusively by Canada Post.
Expedited Options - Canada
IMPORTANT NOTES:
Based on your location/postal code, only the eligible options will be displayed at checkout.
Expedited shipments transit and are delivered on business days only. Therefore, packages shipped on a Friday will be delivered no earlier than Monday.
| Service | Estimate |
|---|---|
| FedEx Standard Overnight | Next Business Day (before 8:00 PM) |
| FedEx 2-Day | 1-2 Business Days |
| FedEx Economy | 1-3 Business Days |
| UPS Express | 1-2 Business Days |
| Canada Post Xpresspost | 1-2 Business Days |
To learn more about these estimates, click on these links to the service pages on carrier websites - FedEx | UPS | Canada Post
Delays:
We strive to ship orders within 1-2 business days of placement. Despite our best efforts, Canada Statutory holidays or Statutory Holidays from other regions may impact delivery times. Unforeseen delays caused by strikes, severe weather, and supply chain issues may also occur.
Shipments to small towns and rural areas may experience delays and may require pickup from the nearest depot.
Express Orders:
Express orders are prioritized for same-day shipping, with a cutoff time of 11:59am MT. Orders placed after this time should be confirmed by calling (403) 457-9844, and we will do our best to accommodate you. Express shipments are delivered on business days only; therefore, orders shipped on Friday will be delivered no earlier than Monday, excluding statutory holidays, which may cause additional delays.
P.O. Box Addresses:
Shipments to P.O. Box addresses are handled exclusively by Canada Post.